Rates & Policies

Rates

90 Minutes (Initial and Returning Clients): $160
75 Minutes (Initial and Returning Clients): $130
60 Minutes (Initial and Returning Clients): $110
45 Minutes (Returning Clients Only): $90
30 Minutes (Returning Clients Only): $70
*All rates include GST.

Policies

In The Clinic

Please wear a mask and remove your shoes when you arrive. A clean space is a happy place! Please turn your cell phone off or silence your ringer. This is for your benefit: let’s maximize your Mello time.

Cancellation Policy

If you need to reschedule, cancel, or shorten the length of time for your appointment a minimum of 24 hours cancellation notice is required to avoid being charged the full rate for the amount of time scheduled. Unfortunately sometimes things happen that are out of our control, so there is no charge for late cancellations in cases of illness, emergencies or inclement weather. Unfortunately a scheduling conflict is not considered a true emergency.

Late Arrivals

If you happen to arrive late for your appointment, please take a deep breath! We are always happy to see you and add some Mello into your day. It is, however, important to understand that the treatment will end at the scheduled time and the full rate applies for the time that was reserved for you. This allows adequate time for sanitization in between appointments and respects the next patients’ time as well. Thank you for your cooperation and understanding.

Extended Health Insurance

Massage therapy is covered under many extended health insurance plans. Some insurance companies may require a medical referral (doctor’s note) for massage therapy; other companies may not allow direct billing; and sometimes a payment deductible is required. Please contact your extended health insurer prior to your appointment to confirm your eligibility for massage therapy coverage and requirements.

Payment Options

Payments for massage therapy can be made: 1. Directly by you Credit, debit and gift certificates are accepted at So Mello Massage Therapy. Receipts are emailed instantly at the click of a button. or 2. Direct billing to your extended health insurance company Direct Billing is available to the following insurance companies:
telus direction billing blue cross direction billing sunlife direction billing maximum direction billing manulife direction billing manion direction billing local 183 direction billing local 506 direction billing johnson inc direction billing johnston group direction billing industrial alliance direction billing group source direction billing group health direction billing gms direction billing first-canadian direction billing desjardins direction billing cowan direction billing da-townley direction billing claim secure direction billing cinup direction billing chamber of commerce direction billing ccwu direction billing bpa direction billing canada life direction billing
Unfortunately direct billing is not available for ICBC, Worksafe BC/WCB, RCMP, MSP, DVA, or other insurance companies that are not listed above. Sorry if this is inconvenient for you! If you prefer to have So Mello Massage Therapy bill your insurance company directly, please bring your extended health insurance details with you to your initial appointment. For privacy reasons we are unable to inquire about your insurance plan on your behalf. *Please note: you are responsible for any outstanding amount that is not payable by your insurance company. Ex: deductible, exceeded coverage, etc.